Business problem
The left out rate of students has rose to 15% . Which translated into reduced monthly revenues
KPI
Reduce Student drop out
Increase adoption of platform
Stakeholders
Faculties are not able to see student information due to limited access of third party dashboard
-National Academic Heads
Our student left out has increased, we need to reduce that immediately
-Business Heads
We need a design that is scalable and accessible
-Shlok K Nikhil ( design manager)
Solution
Empowering faculties to track student performances, schedules and syllabus on the go !
The proposed solution was a complete revamp of dashboard. We introduced the following features to make it more useful for business
1. Student profile dashboard
2. Syllabus compliance
3. Attendance module
Impact
Student drop reduced by out by 3% mom
MAU to 36,000 users
Analytics
15%
Average dropouts
800-1000
Average MAU
Research
It was also important to understand the role of faculties in reducing student drop outs.
We did user Interviews with 10+ faculties in tier 1, tier 2 and tier 3 cities to understand how they interact with students and also use of technology
Research Conclusion
Most students dropped out because of falling back in classroom studies.
Student drop out was entirely dependent on student-faculty interaction
Faculties were provided student data in form of printed sheets. Indicators include missing tests
Branch manager uses third party dash board to provide student information
This information is given to faculty in form of printed sheets
Faculties skim these sheets and make there own list of students based on performance and attendance
Faculty Interact with students and try to understand issues faced in class
Day 1
Day 3
How Might We
Make data accessible
Faculties have to wait till the end of the month to get student data.
Making data accessible on the go can help them keep track of students LOP
Reduce TAT for interaction
Faculties have to analyse data and figure out students with high LOP. Alerting them can help reduce TAT for interaction
Create a unified platform
All faculties do not have access to student dashboard. A unified dashboard can help them access student information anytime
Card Sorting
Card Sorting
Design
Paper prototyping
Design started with paper prototyping where explorations were done keeping most scenarios in mind
Low and Mid-Fed designs
Low and Mid-fed designs were made for stakeholders, Product and engineering alignment
High-Fed Designs
Final designs were made keeping scalability, accesability and responsiveness in mind
